Shipping policy

Shipping & Returns Policy

1. Order Processing & Fulfillment

  • Same-Day Processing: Orders placed on business days (Monday through Friday, excluding public holidays) before 11:00 AM are processed and dispatched the same business day.

  • Next-Day Processing: Orders placed after 11:00 AM or on weekends/public holidays are processed and dispatched on the following business day.

2. Delivery Times & Shipping Carriers

Delivery times depend on the destination country and the carrier selected at checkout. Please check estimated delivery times during checkout for specific details.

Estimated transit times:

  • Poland: Standard delivery typically takes 24–48 hours (1–2 business days).

  • Other EU Countries: Standard delivery typically takes 3–5 business days.

Please note: Transit times are estimates provided by shipping carriers and are not guaranteed.

3. Order Changes & Cancellations

Once your order status changes to Processing, it enters our automated fulfillment workflow and cannot be changed, modified, or canceled prior to dispatch.

If your order has already entered processing or has shipped, you may exercise your Right of Withdrawal upon receiving the shipment (see Section 4).

4. Right of Withdrawal & Standard Returns

Under EU Consumer Rights Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days from the day you (or a third party designated by you) physically receive the items, without giving any reason.

Hygiene & Health Protection Exemption (Cosmetic Products)

Due to health protection and hygiene reasons, cosmetic and skincare products are only eligible for return if they are unopened, unused, in their original packaging, and with all protective hygiene seals fully intact.

Pursuant to Article 16(e) of EU Directive 2011/83/EU, once a cosmetic product is unsealed, opened, or shows any sign of use, your right of withdrawal is forfeited, and the item cannot be returned or refunded.

Return Process & Refunds

  1. To initiate a return, notify us via email within the 14-day window.

  2. You must send back the eligible items within 14 days of notifying us of your cancellation.

  3. Return Shipping Costs: The direct cost of returning the item is the sole responsibility of the buyer, unless the return is due to a proven defect or error on our part.

5. Damaged, Defective, or Incorrect Items (Claims)

If you receive an item that is defective, damaged in transit, or incorrect:

  1. Contact customer support via email immediately with your order number and photos/videos of the defect or damage.

  2. Upon review and approval of your claim via email, we will either ship a replacement product free of charge or issue a store credit, at your preference.

  3. For approved claims, any necessary return shipping costs will be fully covered or reimbursed by us.